Processing times, delivery estimates, tracking, and customs

This Policy is issued by and applies to HK Falcon Overseas Limited, located at UNIT 903, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY HONG KONG. References to “we,” “us,” “our,” or the “Company” in this Policy meanHK Falcon Overseas Limited.

Last updated: July 20, 2026

1. Order Processing

Orders are normally processed within 1–3 business days after payment authorization, excluding weekends and public holidays. Processing may take longer during sales, peak seasons, inventory checks, address verification, or fraud review. Processing time is separate from transit time.

2. Shipping Destinations

Available destinations and shipping methods are shown at checkout. We may be unable to deliver to certain regions, remote areas, post-office boxes, military addresses, freight-forwarding addresses, or locations affected by carrier restrictions. An accepted order may be canceled and refunded if delivery is not reasonably available.

3. Delivery Estimates

Unless checkout states otherwise, estimated transit time is generally 5–12 business days after dispatch. Estimates are not guarantees and may be affected by customs, weather, carrier capacity, holidays, local disruptions, or events outside reasonable control.

If we promise a specific dispatch or delivery time, we will follow applicable law if we cannot meet it, including providing notice, a revised estimate, and any required option to cancel for a refund.

4. Shipping Charges

Shipping charges are calculated or displayed at checkout before payment. Promotions such as free shipping may have thresholds, destination limits, or excluded methods. We do not add undisclosed mandatory delivery charges after checkout.

5. Tracking

When tracking is available, we will send the tracking number to the email address provided with the order. Tracking information may take time to update after a label is created. Some economy or cross-border services provide limited tracking events.

6. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate delivery address. Contact [support@wegorich.shop] immediately if an address needs correction. We cannot guarantee changes after processing begins.

If a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect, we may deduct reasonable unrecoverable shipping costs from a refund where permitted by law. We will not apply such deductions when the return results from our error.

7. Customs, Duties, and Import Taxes

For international shipments, the recipient may be responsible for customs duties, import taxes, brokerage fees, or local handling charges unless checkout states that these amounts are included. Customs clearance may delay delivery. We cannot declare an inaccurate value or mark a commercial purchase as a gift.

8. Delayed, Lost, or Stolen Parcels

If tracking has not updated for an unusual period or the parcel has not arrived by the latest estimate, contact [support@wegorich.shop]. We may ask you to confirm the address, check safe locations or neighbors, and cooperate with a carrier investigation.

Where responsibility has passed to the customer only to the extent permitted by applicable law, we will still assist with carrier inquiries. Legal rights concerning non-delivery remain unaffected.

9. Damaged Parcels

If a parcel arrives damaged, photograph the outer packaging, shipping label, inner packaging, and product before discarding anything. Contact us promptly so we can assess replacement, refund, carrier claim, or other appropriate remedy.

10. Split Shipments and Multiple Items

Items from one order may arrive in separate parcels. You will not be charged additional shipping solely because we split an order after purchase. If only part of an order can be fulfilled, we will provide the notice and refund required by applicable law.

11. Contact

Shipping questions: [support@wegorich.shop]