Eligibility, process, timing, and customer remedies

This Policy is issued by and applies to HK Falcon Overseas Limited, located at UNIT 903, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY HONG KONG. References to “we,” “us,” “our,” or the “Company” in this Policy mean HK Falcon Overseas Limited.

Last updated: July 20, 2026

1. Return Window

We accept eligible returns requested within 30 calendar days after the order is delivered. If local law gives you a longer or non-waivable cancellation, return, repair, replacement, or refund right, the local legal right applies.

2. Return Eligibility

To qualify for a change-of-mind return, the item must be unused, undamaged, complete, and in substantially the same condition in which it was received, with included accessories, manuals, and original packaging where reasonably possible. Proof of purchase is required.

We may reasonably reduce a refund where permitted by law if handling beyond what is necessary to inspect the item causes diminished value.

3. Items That Cannot Be Returned for Change of Mind

·     Opened or used fragrance products, reed diffusers, candles, or other sealed goods that are unsuitable for return for health, hygiene, or safety reasons after unsealing, where applicable law allows this exclusion.

·     Personalized, made-to-order, or clearly customized products.

·     Gift cards, downloadable products, or services already fully performed with legally valid consent.

·     Items marked final sale, but only where final-sale treatment is lawful and disclosed before purchase.

·     Hazardous materials or products that cannot legally or safely be mailed back.

This section does not remove rights relating to defective, unsafe, damaged, misdescribed, or incorrect goods.

4. Starting a Return

Before sending anything back, email [support@wegorich.shop] with your order number, the item to be returned, the reason, and photographs if the item is damaged or incorrect. If approved, we will provide return instructions and the correct return address.

Returns sent without authorization, sent cash-on-delivery, or sent to an address not provided by us may be delayed or rejected where permitted by law.

5. Return Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping unless applicable law or a promotion states otherwise. We recommend using a tracked service because the customer remains responsible for the parcel until it is received.

If an item is defective, damaged in transit, materially misdescribed, or incorrect, we will provide a reasonable remedy and cover reasonable return shipping where required. Contact us before arranging the return.

6. Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. Contact [support@wegorich.shop] as soon as reasonably possible with your order number and clear photographs of the item, packaging, and shipping label. Depending on the circumstances and applicable law, we may offer replacement parts, a replacement item, repair, a price reduction, or a refund.

Do not continue using an electronic product that appears damaged, overheats, emits an unusual odor, or has a damaged cable or plug.

7. Exchanges

The fastest way to obtain a different item is usually to return the eligible item and place a new order after the return is approved. If we offer a direct exchange, availability is not guaranteed and any price difference may apply.

8. Order Cancellations

To request cancellation, email [support@wegorich.shop] immediately. We will try to cancel an order before processing or dispatch, but cancellation cannot be guaranteed once fulfillment has begun. If the order has shipped, follow the return process. Any legal cancellation right remains unaffected.

9. Refund Processing

After receiving and inspecting an eligible return, we will notify you of approval or any issue. Approved refunds are issued to the original payment method, normally within 5–10 business days after approval. Your bank or payment provider may need additional time to post the refund.

Original standard outbound shipping charges will be refunded when required by law. Optional expedited shipping, duties, and change-of-mind return costs are generally not refundable unless law requires otherwise.

10. Missing Refunds

If an approved refund has not appeared after the stated period, first check with your bank or payment provider. Then contact us with the order number and refund confirmation so we can investigate.

11. Contact and Return Address

Return support: [support@wegorich.shop]. Return address: [UNIT 903, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY HONG KONG]. Do not mail a return until we confirm the correct address and instructions.