The operator of LYNICEBUY Market ("we", "us" or "our") respects your privacy and protects your personal information. This Privacy Policy explains how we collect, use, hold, protect and disclose personal information when we provide product browsing, search, carts, account access, checkout, payment, delivery, coupons, membership benefits, after-sales support, app updates and related daily goods mall services.

This policy has been prepared with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), including transparency, access and correction, complaints handling, overseas disclosure and security obligations.

1. Information We Collect

We collect information only where it is needed to provide the service, you provide it to us, it is generated by your use of the service, or it is otherwise permitted by law. This may include:

• Account information: mobile number, email address, SMS or email verification codes, login credentials, display name, avatar, membership level, points, coupons and account status.
• Order and fulfilment information: recipient name, contact number, Australian delivery address, state, city, postcode, pickup details, product items, order number, payment status, delivery status, refunds, after-sales records and invoice information.
• Payment-related information: payment method, transaction status returned by payment providers, payment time, refund status and risk-control results. We generally do not directly store full card numbers, CVV codes or payment account passwords.
• Customer support and interaction information: text, images, issue descriptions and conversation records you submit through online support, WhatsApp, after-sales forms or other support channels.
• Device and log information: device model, operating system, app version, network status, IP address, language and region, crash logs, access time, page visits, product views, add-to-cart events, checkout events, purchase events, login events and security logs.
• Notification and marketing preferences: push notification, SMS, email or campaign subscription status, unsubscribe records and preference settings. We send commercial electronic messages only where permitted by law or with your consent.
• Non-default permissions: the app mainly uses network access to provide mall services and does not request contacts or location access by default. If camera, photo library, location or other permissions are added in the future, we will request permission through system prompts or in-app notices before use.

2. How We Collect Information

• Directly from you when you register, sign in, place an order, add an address, contact support, join a campaign or submit an after-sales request.
• Automatically when you use the app or web service, such as device logs, order status, browsing activity and checkout activity.
• From service providers, such as payment providers, delivery providers, SMS, email and push notification providers, customer support tools, fraud-prevention services and cloud service providers.

3. How We Use Information

• To create and maintain accounts, verify login, protect account security and identify users.
• To display products, carts, coupons, membership benefits, favourites, addresses, orders and after-sales information.
• To process orders, payments, delivery, pickup, refunds, replacements, after-sales requests and customer support requests.
• To support transaction security, risk control, fraud prevention, troubleshooting, crash analysis, system maintenance and app updates.
• To send order notices, service reminders, promotions, membership benefits and marketing messages where permitted by law or with your consent. Commercial electronic messages will identify the sender, include contact details and provide a clear unsubscribe method. Valid unsubscribe requests will be honoured within 5 working days. You can also turn off notifications in your device settings.
• To comply with legal, tax, audit, regulatory, dispute-resolution, platform review and compliance obligations.

4. How We Share and Disclose Information

We do not sell your personal information. We share or disclose personal information only where necessary, including to:

• Payment, delivery, warehousing, SMS, email, push notification, customer support, cloud hosting, data security, crash analytics and system operations providers.
• Merchants, stores or partners that need information to complete orders, delivery, refunds, after-sales support or customer service.
• Recipients required by law, regulation, courts, law enforcement, platform review or dispute-resolution procedures.
• Parties involved in a merger, acquisition, asset transfer, restructure or similar transaction, where necessary and subject to confidentiality obligations.

Some service providers may be located outside Australia or process information outside Australia. Where reasonably practicable, we will require those recipients to protect personal information and, where reasonably practicable, identify relevant countries or regions in this policy or collection notices.

5. Retention and Security

• We retain information for as long as needed for the purposes in this policy, including transactions, after-sales support, legal and tax requirements, dispute resolution and security.
• When information is no longer required and deletion is legally permitted, we will delete, de-identify or otherwise take reasonable steps to stop identifying individuals.
• We use reasonable security measures, including access controls, encryption in transit, permission management, audit logs, backup management and supplier security requirements.
• No internet transmission or electronic storage method is completely secure. If an eligible data breach occurs that is likely to cause serious harm, we will assess it and notify affected individuals and relevant regulators as required by applicable law.

6. Your Choices and Rights

• You can review or update some account details, delivery addresses, orders and preference settings in the app.
• You can request access to, or correction of, personal information we hold about you. We may need to verify your identity to protect account security.
• You can turn off system push notifications or unsubscribe from SMS, email and other commercial electronic messages using the unsubscribe method provided. Valid unsubscribe requests will be honoured within 5 working days.
• You can log out. Logging out only ends the current device session and does not automatically delete your account, orders, after-sales records, transaction records or records we are required to retain by law.
• If you want to delete your account or restrict certain processing, contact us using the details below. We will handle the request in accordance with applicable law and requirements for fulfilment, risk control, tax and dispute handling.
• You can make a privacy complaint. We will respond within a reasonable time. If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Children and Young People

LYNICEBUY is a general mall service and is not directed specifically to children. If you are under 16 or under the age of consent required by local law, please use the service with guidance from a parent or guardian. If a guardian believes we have collected a young person's information by mistake, please contact us promptly.

8. Third-Party Services and Links

The app may include payment, delivery, support, map, web redirect or third-party pages. Third-party services may process your information under their own privacy policies. Please read their privacy notices before using those services.

9. Changes to This Policy

We may update this policy when product features, operations, service providers, laws, regulations or regulatory expectations change. The updated policy will be posted on this page and, where necessary, notified through in-app notices, pop-ups, messages or other reasonable methods.