Privacy Policy

This Privacy Policy explains how HK Falcon Overseas Limited, Unit 903, 9/F., Cameron Comm Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong ("we," "us," or "our"), collects, uses, and shares personal information when you use https://drawlark.store and when you place an order with us.

Last updated: 1 September 2026

1. Who We Are
We operate the MistlyAU online store. For any question about this Policy or your personal information, contact us at support@drawlark.store.

2. Information We Collect
· Information you give us: name, delivery and billing address, email address, phone number, order contents, and any messages you send to our support team.
· Age and identity verification information, where we ask you to confirm that you meet the minimum legal age for purchasing vaping products.
· Payment information: processed by our payment providers. We receive order and transaction details such as the amount, status, and a payment reference, but we do not store full card numbers.
· Information collected automatically: IP address, device and browser type, operating system, referring page, and pages viewed, collected through cookies and similar technologies.
· Information from third parties: fraud-screening and payment service providers, and analytics providers.

3. How We Use Your Information
· To process, fulfil, and deliver your orders, and to provide order updates.
· To verify that you meet the minimum legal age for purchasing vaping products.
· To provide customer support and handle returns, refunds, and complaints.
· To detect, prevent, and investigate fraud, abuse, and unlawful activity.
· To maintain and improve the store, and to understand how it is used.
· To send marketing communications where you have opted in, or where permitted by law.
· To comply with legal, tax, accounting, and regulatory obligations.

4. Legal Bases
Where required, we rely on one or more of the following: performance of a contract with you, our legitimate interests (such as preventing fraud and improving the store), your consent (for example, for marketing or non-essential cookies), and compliance with legal obligations.

5. Cookies and Similar Technologies
We use cookies and similar technologies for essential store functions, such as keeping items in your cart and maintaining your session, and for analytics, advertising measurement, and, where applicable, email marketing. You can control cookies through your browser settings. Disabling essential cookies may prevent parts of the store from working.

Third-party services that may set cookies or receive information through the store include our payment and fraud-screening providers, our delivery partners, and providers of website analytics and advertising measurement tools. Each of these providers has its own privacy policy, and we encourage you to review it.

6. How We Share Information
We share personal information only as needed:
· Payment processors and fraud-screening providers, to take payment and screen orders.
· Delivery and logistics providers, to deliver your order.
· IT, hosting, and analytics providers that support the store.
· Professional advisers, and authorities where we are legally required to disclose information or where it is necessary to protect our rights or the safety of others.
We do not sell your personal information.

7. International Transfers
We are based in Hong Kong and use service providers in other countries. Your information may be transferred to and processed in countries other than the one you live in. Where required, we put appropriate safeguards in place for those transfers.

8. Retention
We keep personal information for as long as needed for the purposes described in this Policy, including to fulfil orders, handle returns and complaints, and meet legal, tax, and accounting requirements. After that we delete or anonymise it.

9. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to object to certain processing, to withdraw consent, and to receive your information in a portable format. To exercise any of these rights, email support@drawlark.store with the subject line "Privacy Request". We may ask for reasonable information to verify your identity. You also have the right to complain to your local data-protection authority.

10. Children
Our store is for adults only. We do not knowingly collect personal information from anyone below the minimum legal age for purchasing vaping products, and we do not sell vaping products to minors. If you believe a minor has provided us with personal information, contact us and we will delete it.

11. Security
We use technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to This Policy
We may update this Policy from time to time. The version published on this page is the current version, and the "Last updated" date shows when it was last revised.

13. Contact
HK Falcon Overseas Limited
Unit 903, 9/F., Cameron Comm Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
Email: support@drawlark.store